Khosi is phenomenal; she goes above and beyond to ensure the start of the shift is smooth as possible as she can recognise the start of the evening can increase anxieties in our service users. I have witnessed her going above and beyond to cater the needs for others and others often regard her as a positive role model. I am grateful to have Khosi!
Dalton has organised a Christmas, Chinese new year and valentines party for the residents. He puts in 100% and staff and residents all have fun at these parties and continue to talk about them weeks after. Dalton has really injected a lot of fun into the service and everyone is looking forward to all the parties he has planned for 2023.
I am nomination Isis for her continued hard work whilst on shift at beacon house. Isis recently has been planning events for our service user each month and this is having a good impact on each and everyone here at beacon, our service user and interacting a lot more with each other when having our parties. nothing ever is too big or small for Isis.
Natalya showed excellent relationship building with a patient who usually does not trust or engage with services. Through building this trusting relationship, Natalya was able to build an excellent psychological formulation and help the home team understand the patients needs, leading to the development of a tailor made care pathway.
Michelle has worked at Toller Road for many many years! She has always been a vital member of the team here.
In the last year Michelle has taken over as activity coordinator and has really thrown herself into the challenge. The service users outings have been a main focus for her and its lovely to see them going on trips and out to discos!!
Nial is often seen to be engaging residents and supporting them to try new things with his calm manner. He has made some great working relationships with residents enabling them to trust him. He is also very supportive of therapy input and will support the therapy team to engage residents in therapeutic activities. Great member of Oakhurst Lodge.
Paul supported a resident who had to go into hospital our residents who displays high anxiety had to have some tests ,paul gave reassurance and comfort, paul has a calming nature which kept our resident calm and also made him feel safe .
I really appreciated the support in believing in me when encouraging me to apply for acting night senior role and supporting me through the shift when been promoted and learning me parts of the role I don’t think I would have done it without your encouragement and support thank you so much
Lauren is always happy to step in to cover reception when needed. In addition she also recognises that it can be quite stressful at times even though we are not working on the wards. She uses her own break time to cover us at the weekend for a quick comfort break and even brings a cup of tea when it is safe to do so. The little things mean a lot.
I cut my finger in the car park and visited the reception to ask for a plaster. Whilst it was a minor cut, I felt that Lucy really cared and was very empathetic in her approach in supporting me. I have not met Lucy prior to this and felt she was above and beyond in her approach and extremely welcoming. I feel this demonstrates the comfort value.
We recently had a service user diagnosed with blood cancer and has required numerous hospital appointments where he wanted myself and Hardy to attend. Hardy has re arranged her schedule and come in on annual lave days to ensure this gentlemen feels supported and has had her present at all appointments.
Damian always has a positive attitude to work, he is always flexible, he is trained in phlebotomy and has come in on his annual leave to take the bloods of a gentleman that was very unwell and would not trust anyone else to take them, he supports the rest of the team and always ensures that we have cups of tea when times are difficult
