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Rebecca is always available at any time to offer a friendly ear , she offers impartial advice and will support and direct with any work related issues. Rebecca also runs crash bag training each week making sure that all staff are up to date with training and have good knowledge of the contents of the bag, this has been invaluable life saving advice.
Stephen has recently supported a service user on holiday with 2 other staff members. With the service user being on holiday this allowed for his flat to be decorated. This has been the longest holiday for the service user. Thank you Stephen.
Throughout last week we had some very bad snow which resulted in cancellation of public transport and roads too dangerous to drive on. Catherine walked over three hours to Longfield to ensure our residents received the care they require. Thank you and well Done 
Jade thought outside the box while a patient was in distress and struggling to understand information regarding his clothing. Jade took the time and patience to access pictures of a washing machine and put this together in a way for him to understand.
When a colleague took ill at work Carly was quick to respond and get this person the help they needed and she showed true resilience when faced with a difficult situation
Following feedback in our Individual’s Satisfaction Survey, we have created an Engagement Group. The survey found that some of the people we support weren’t sure what the team had done to fix or improve things that mean the most to them. Jodie makes sure the actions from meetings and keyworker chats are done and shared on the You Said We Did board!
Recently we had a SU who was completely dependent on staff to attend to Activities of daily living (eating, personal care, getting in and out out of bed and toileting). Rose supported this SU with so much empathy always with a smile on her face. Never shied away even when the task was tough. When with SU, she is present physically, mentally
Joanna is truly an asset to Appletree. The hard work and dedication she puts into helping others day in day out never goes unnoticed. Joanna is an amazing advocate for patients and will always ensure they are getting the level of care they deserve. She is also a great colleague who is there for a debrief and to raise your spirits whenever you need.
Joanne has shown amazing skill and empathy with a patient who she has built a strong trusting relationship with. She was able to use this relationship to support the patient to access psychology as a trusted person to support her during the session. In addition, during a difficult period for the patient Joanne excelled in supporting them.
Walle was spoken to regarding an incident during the waking night shift, Walle was able to understand what improvements he can make, he was reflective and able to provide clear lessons learnt, Walle then went on to implement this to improve in his role is was able to show integrity and accountability which is a valuable skill in his role.
Kirsty has developed her OT knowledge and skills over the past year. She is passionate about her role and has a great relationship with her residents and colleagues. She has grown in confidence and pride, demonstrating this throughout her day to day work. Cygnet are lucky to have her
Jamil deserves recognition for his hard work at Walkern Lodge in the absence of the Service Manager. He support the team through both local authority and CQC inspections to GOOD outcomes. Also continuously supporting services Chaseways and Shear Meadow. Never shies away from stepping up and helping. We really appreciate him!
